Last updated: 25 October 2026
1. Cancellation
You can cancel your order any time before it is dispatched by calling or emailing us with your order number. Once an order has been dispatched, it cannot be cancelled. Cancelled prepaid orders are refunded in full.
2. Returns
Because fabric is cut to the length you order, cut-to-length fabric cannot be returned or exchanged unless it is damaged, defective or not what you ordered.
If you receive a damaged, defective or wrong item:
- Contact us within 7 days of delivery at info@fabriconline.in or +91 79878 80752 with your order number.
- Share clear photos (and an unboxing video, if available) of the product and packaging.
- The fabric must be unused, unwashed and uncut beyond the delivered length.
Once we verify the issue, we will arrange a pickup or ask you to ship the item back, and offer a replacement or a full refund. Return shipping for damaged, defective or wrong items is paid by us.
Minor shade variations due to lighting, screens or dye lots are not considered defects.
3. Refunds
Approved refunds are processed within 5–7 working days to your original payment method through Razorpay. The time for the amount to reach your account depends on your bank or card provider.
4. Contact
Khushrav Ventures, 276, Raj World, Palanpur Canal Road, Surat, Gujarat 395009
Email: info@fabriconline.in | Phone: +91 79878 80752